France-Merrick Director of the H. Furlong Baldwin Library

Visitor Services Associate



France-Merrick Director of the H. Furlong Baldwin Library 

The Maryland Historical Society has an immediate opening for a dynamic, imaginative Library Director to oversee the institution’s H. Furlong Baldwin Library which houses over 7 million documents and books dating from pre-colonization to the present day. In addition, the library collection includes a vast photography collection and a range of audio and digital collections. The Library Director will articulate a clear vision for this vital component of the institution, guide daily functions and shape the larger institutional role of the library.

The ideal candidate for this position is an experienced team player who has overseen diverse collections, created public programming to promote library holdings and who enjoys interfacing with the public, scholars, donors and the Board of Trustees. The Library Director will be a member of MdHS’s Senior Staff and will interact with all departments to create relevant innovative programming and exhibitions. They will be flexible, enthusiastic, and enjoy tackling a diverse range of responsibilities. The ideal candidate will have experience in building collections as well as deaccessioning collections to bring refinement and focus to the library’s holdings.

This position reports to the Vice President of Collections and Interpretation and will oversee a department composed of 4 staff members.



  • Builds and maintains relationships locally and nationally to further the institution's leadership role
  • With the Vice President of Collections and Interpretation and the Registrar, formulates the Library’s acquisitions strategy and makes modifications when warranted
  • Works with internal and external stakeholders in proactively researching and recommending acquisitions in alignment with the collections policy
  • Coordinates and presides over, with the Chair of the Library Committee, quarterly Library Committee meetings. Recruits and recommends potential Library Committee members
  • Attends quarterly Board of Trustee meetings and reports on Library activities
  • Works closely with Information Technology Manager and other experts to strategically advance the Library through the ongoing adoption of current digital practices in providing open access, collaboration and preservation
  • Oversees security in the Library
  • Prioritize conservation needs in the library collections and coordinates conservation projects with the Vice President of Collections and Interpretation and Registrar
  • With the assistance of the Registrar, oversee the conditions and organization of library storage areas
  • With the Director of Public Relations, guide the content of social media and blog posts that relate to the Library
  • Oversee the content of the Library blog
  • Work with the Education staff to develop digital and on-site programs that utilize library collections
  • Collaborates closely with the Advancement Department to steward gifts, including grants, made in support of the Library                  
  • Builds consensus and fosters synergies between Library and Museum staff in the development of programming and other institutional initiatives
  • Conducts and leads collection-related research and assessment as necessary in support of the resource allocation, prioritization and collection policy development
  • Cultivates Library’s relationship with the Lord Baltimore Fellows
  • Works with the Advancement team to foster relationships with other existing or potential Library donors in support of stewardship activities
  • Curates one to two small exhibitions a year in a dedicated library gallery
  • Publishes and presents at professional conferences


  • Hires, mentors, supervises and supports the development of all Library staff
  • Recommends new program initiatives to fulfill the Library’s goals and works with the staff responsible for seeing them through to completion
  • Develops and oversees the Library’s annual budget and serves as an active participant in institutional long-term financial planning
  • Oversees the development of policies and procedures for physical and electronic collection access, open access, preservation and conservation and oversees adherence
  • With the Vice President of Collections and Interpretation and the assistance of the Library staff and Registrar, provides strategic oversight for the development of future exhibitions and/or loan of Library materials
  • Works closely with the Marketing Department and Exhibitions Planning team to ensure the Library’s programs, services and exhibition are promoted as effectively as possible
  • Collaborates closely with the Advancement Department, including its Manager of Institutional Giving, to initiate, complete, submit, and provide respective required reporting for various grant funding applications
  • Manages major projects for the Library, such as space planning, acquisition of equipment, etc.
  • Develops strategies to increase the use and promote the relevance of the Library’s collections to various constituents
  • Attends cultivation events and other donor events which are typically in the evening and on weekends
  • Ensures that the Library maintains the highest level of legal, ethical and safety standards


  • Master’s degree in Library and Information Science from an ALA-accredited program. Graduate level coursework in American History is also desirable
  • Minimum of 5 to 7 years professional experience with increasing responsibility for managing a library or a special collections department
  • Demonstrated experience in strategic planning
  • Demonstrated digital literacy at the end-user, administrative and strategic perspective
  • Demonstrated experience in applying efficient processing techniques in accessing, appraising, arranging, describing, and preserving archival collections of varying size and complexity
  • Experience supervising staff, interns, and volunteers, including providing feedback and evaluating outcomes
  • Experience and sensitivity when working with culturally diverse populations.
  • Demonstrated experience applying archival standards and vocabularies, including EAD, DACS, and LCSH
  • Knowledge of XML and familiarity with EOS and PastPerfect collections management systems
  • Knowledge of current issues and trends regarding digital archives, digitization, and digital scholarship
  • Understanding and ability to stay abreast of privacy, confidentiality, copyright, and use policies associated with archives and special collection materials
  • Excellent oral and written communication skills, organizational skills, and time management skills
  • Evidence of professional engagement at local, state, or national levels.
  • Experience delivering engaging programming using library collections
  • Experience with library preservation/conservation techniques and digitization, digital preservation practices and standards
  • Familiarity with techniques used to organize and mount exhibitions
  • Excellent written and verbal communication skills and meticulous attention to detail
  • Knowledge of and interest in U.S. history; knowledge of Maryland history, a plus
  • Possess a passion for history, art, and education
  • Familiarity with Apple and PC
  • Strong technology skills, including knowledge of Prezi, video conferencing software, and Adobe Suite, a plus
  • Self-starter willing to learn new technology including social media, websites, graphic design, video editing, and more
  • Experience interfacing with the public
  • Strong public speaking skills
  • Ability to lift, shift, and shelve boxes weighing up to 25 lbs.

Position Details:

  • This is a full-time position based at the organization’s offices in the Mount Vernon neighborhood of Baltimore. Some evenings and weekends required Salary is commensurate with education and experience and includes benefits. The Maryland Historical Society is an equal opportunity employer that seeks to expand the diversity of its staff.  

To Apply: 


  • Please submit a resume, a cover letter describing your interest in and qualifications for the job, 3 professional references and 2-3 writing samples to Include in the subject line: Library Director Application. Incomplete applications will not be considered. No phone calls, please.  


Visitor Services Associate

The Visitor Services Associate performs all functions of the Visitor Services Department in order to provide a high level of customer service to the Maryland Historical Society’s members, visitors, volunteers and staff. This position also has key responsibilities for security functions including opening and closing of the buildings; and monitoring the safety and security of MdHS facilities.


  • Greeting, orienting and registering all patrons to museum and library, collecting admission fees, providing orientation and museum guides when appropriate and maintaining stocks of literature for events and programs.
  • Providing basic information for callers and visitors, regarding MdHS, the museum and library collections, including admissions, hours, directions, parking, accessibility and other local resources.
  • Performing front line telephone receptionist functions: answering telephone calls promptly and accurately, transferring callers to the appropriate department or personnel
  • Promoting visitor engagement by actively selling memberships and informing visitors of upcoming programs and events.
  • Monitoring walk-ins to maintain awareness of who is present in the building on a daily basis.
  • Assisting with Museum Shop functions as needed
  • Handling all basic administrative tasks at the Visitor Services desk.
  • Assisting with the collection of and logging demographic information used for tracking visitation numbers.
  • Security duties include performing daily opening and closing procedures and security monitoring functions:
  • Maintaining assigned security codes and key sets necessary to open the parking lot and campus buildings for staff and public access prior to designated opening hours.
  • Observing proper protocols for access to restricted areas, including monitoring contractors and other non-staff visitors to those areas.
  • Performing routine patrols throughout the interior and exterior of the facility to ensure the safety of exhibits, personnel and visitors, to report any unusual conditions or problems, and to assure cleanliness of the facility.
  • Following appropriate protocols for ensuring that all visitors and staff have left the building, conducting final closing sequences to secure the building and parking lots, and for arming security alarms before departing.
  • Assisting in the set up and breakdown of programs and events.
  • Assist with light housekeeping work throughout the building when needed.
  • Other duties as assigned (may include assisting other museum departments with administrative work or working on special projects).


  • High school diploma or equivalent (GED) required, bachelor’s degree preferred. Prior customer service, retail, and/or security experience required. Familiarity with Raiser’s Edge or other donor-based software preferred. Interest in art, history, or museums is a plus.
  • Excellent customer service skills and communications skills
  • Ability to gather data, compile information and prepare reports.
  • Working knowledge of business office applications including email, word processing, spreadsheet and database applications.
  • Excellent organizational skills
  • Punctual and reliable
  • Ability to detect problems and report information to appropriate personnel.
  • Ability to understand and follow specific instructions and safety procedures.
  • Ability to work cooperatively with all staff, Trustees, volunteers, and members.
  • Ability to resolve customer complaints and concerns.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work overtime as needed; position requires overtime hours on occasion.
  • Visitor Services Associates are required to work weekends and occasional evening events.
  • Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, smoke, unpleasant odors, and/or loud noises.
  • Moderate physical activity. Requires handling of heavier-weight objects up to 25 pounds or standing and/or walking for long periods of time.

Position Details

  • The salary for this position is $12.50 per hour. This is a full-time position. 40 hours/week, with availability required to work a flexible schedule including weekend and evening programs. Full benefits package included.

To Apply

  • Please email a cover letter and resume with three professional references to Include in the subject line: Visitor Services Associate. Incomplete applications may not be considered. No phone calls, please.